Terms & Conditions

1. These terms and conditions set out all information regarding attendance at The Enchanted Garden event (the Event) located at Roma Street Parkland and we encourage you to read them carefully.
2. The organiser of this Event is City Parkland Services ABN 72 068 043 318, whose principal office is located at Level 17, 300 Queen Street, Brisbane City, QLD, 4000 (Event Organiser).
3. Entry to the Event is deemed acceptance of these terms and conditions.

Event Details

4. The Event will be held within a designated area of Roma Street Parkland (the Venue) and will take place daily from 5pm to 10pm on Friday 22 November 2024 to Saturday 22 December 2024 (Event Dates). These Conditions of Entry also apply to event bump-in dates Monday 4 November 2024 to Wednesday (the Bump In Dates) and event bump-out dates Monday 23 December 2024 (the Bump Out Dates).
5. Entry into the celebration lawn precinct at the Event is free-of-charge and includes access to food trucks and a licensed bar (General Admission). No registration or ticket for General Admission is required.
6. Part of the Venue at the Event will be cordoned off as a ticketed enchanted gardens experience (The Enchanted Garden Walk) and tickets to the Enchanted Garden Walk are available for purchase through enchantedgarden.com.au for allocated timeslots during the Event Dates (each a session).
7. Tickets for The Enchanted Garden Walk are subject to the availability of tickets for that session based on Venue capacities and all ticket sales are strictly handled by the Event Organiser’s ticketing supplier.
8. Each ticket permits single entry to The Enchanted Garden Walk strictly for the session the ticket has been purchased for.
9. By purchasing a ticket to The Enchanted Garden Walk, you agree to be bound by the terms and conditions of the Event Organiser’s ticketing supplier.
10. General Admission to the Event and The Enchanted Garden Walk is open to all ages. Attendees at the Event under 18 years old must be supervised by a parent or guardian at all times.

Entry to Event

11. BYO food is permitted in the Venue.
12. This is a licensed Event and alcohol will be available for purchase and consumption within a designated area of the Venue. Attendees are not permitted to BYO alcohol into the Event, including during The Enchanted Garden Walk and must not consume alcohol outside of the designated area of the Venue. Large fines may apply to any attendees found breaching this condition.
13. The Event Organiser reserves the right to inspect all bags and containers being brought into the Venue and refuse entry to any person who cannot be identifiable and/or any person carrying an item that in the Event Organiser’s absolute discretion is dangerous or prohibited.
14. Drones, bicycles, speakers, glass containers, portable structures including tents and marquees are not permitted to be brought into the Venue.
15. No smoking is permitted inside the Venue or within 5 meters of any entrance to the Venue.
16. Filming and photography may take place during the Event. By attending the Event, attendees consent to being photographed and filmed by the Event Organiser for its use in promotional and marketing materials. The Event Organiser will retain all rights in the material it produces and the attendee agrees to waive all rights in relation to any photograph, image or likeness of their image produced by the Event Organiser. If you do not wish to be filmed, please see an Event staff member upon entry to the Venue.
17. Caution: Smoke Machines, lasers and strobe lighting effects are used in this show.
18. The Event Organiser reserves the right to refuse entry to The Enchanted Garden Walk to any person who is unable to present:
    • a valid ticket for The Enchanted Garden; and/or
    • valid form of photo identification (such as Australian driver’s licence, passport or proof of age card) if requested.
19. The Event Organiser reserves the right to refuse entry or remove any person from the Venue for offensive behaviour, conduct causing a public nuisance including being drunk or disorderly or that creates a disturbance, or for failing to comply with these terms and conditions (including a failure to comply with condition 22).
20. The Event Organiser reserves the right to refuse any person entry to the Event if the Event Organiser determines, in its sole discretion, that the Venue cannot safely accommodate additional persons due to Venue capacity limits.
21. To the maximum extent permitted by law, the Event Organiser will not be liable to any attendee whatsoever for any loss, damage or claim suffered by any person arising from or in connection with the Event Organiser’s exercise of the discretions contained in conditions 13, 18, 19, and 20.
22. Dogs and cats are not permitted within The Enchanted Garden Walk. They are permitted in the General Admission section of the Venue at Celebration Lawn only and must always be on-leash and under effective control. With exception to service animals, dogs and cats are not permitted in the parts of the Venue that are designated for The Enchanted Garden Walk. It is the owner’s responsibility to ensure that their animal does not create any disturbances during the Event. Pet owners must clean up after their animal, including collecting and disposing of waste in the appropriate waste receptacles, controlling dog barking; and exercising due consideration for others.

Refund Policy

23. Tickets to The Enchanted Garden Walk are strictly non-refundable for change of mind or if a person is unable to attend due to personal circumstances.
24. The Event Organiser reserves the right in its sole discretion to issue a refund to a ticket held for The Enchanted Garden Walk in extenuating circumstances and on a case-by-case basis. All refund requests must be submitted in writing to the Event Organiser and will ONLY be considered if the refund request is supported by the following information:
    1. the registered email against the ticket booking;
    2. the reason for the request; and
    3. any other supporting documentation (medical certificate, etc).
25. Please note that submitting a refund request does not guarantee that a refund request will be approved. Requests will be responded to within five working days.
26. If any session of The Enchanted Garden Walk is cancelled by the Event Organiser, ticket holders may be entitled to a refund of the ticket price paid by that person as displayed on enchantedgarden.com.au (excluding associated booking fees and charges) subject to the ticket holder submitting a refund request in accordance with condition 24 of these terms and conditions.
27. Subject to condition 25, to the maximum extent permitted by law (including the Australian Consumer Law), the Event Organiser will not be liable whatsoever for any loss or claims incurred by any person by the cancellation of the Event or The Enchanted Garden Walk, including any session.
28. Re-sale: Tickets must not be resold without the prior written consent of the Event Organiser. Where the Event Organiser has approved the re-sale of the ticket, it must not be resold or offered for resale at a premium, including via on-line auction or other unauthorised re-sale sites.

No Liability of the Event Organiser

29. Without limiting any obligations owed by the Event Organiser at law, persons entering the Venue and attending the Event (including The Enchanted Garden Walk) do so at their own risk. The Event Organiser makes no representations or warranties as to the quality, suitability or merchantability of The Enchanted Garden Walk or the Event.
30. To the maximum extent permitted by law, the Event Organiser is not liable for:
    1. any problems or technical malfunction of any communication network for misplaced, lost or ineligible tickets; or
    2. any loss or damage whatsoever which is suffered or incurred by any person (including but not limited to direct, indirect, economic loss or consequential loss); or
    3. without limiting condition 29(b), any personal injury or death or loss of, or damage to property sustained in connection with the entry to the Venue or attendance at the Event or The Enchanted Garden Walk,
31. howsoever such liability arises and whether arising in tort (including without limitation in negligence), for breach of contract (including without limitation under any indemnity), under statute, in equity or otherwise. This condition is not intended to exclude any liability which cannot be excluded under Australian consumer protection laws. Any such liability is limited to the amount paid by the ticket holder for a ticket to The Enchanted Garden Walk.

Force Majeure

31. If for any reason the Event or any session of The Enchanted Garden Walk is not capable of running for any cause beyond the control of the Event Organiser, the Event Organiser reserves the right, in its sole discretion, to take any action that may be available, and to cancel, terminate, modify or suspend the Event or a session.
32. In the case of the intervention of any outside agent or event which naturally changes the result or prevents or hinders its determination, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, epidemic, pandemic, strikes, the Event Organiser may in its absolute discretion cancel the Event.

Event updates or cancellation

33. The Event Organiser reserves the right to amend these terms and conditions at any time and to cancel, reschedule or amend the Event, Event Dates and sessions at any time and persons acknowledge and agree that, unless otherwise expressed in these terms and conditions, they will have no rights of recourse or any other claims against the Event Organiser. Any amendments to the Terms and Conditions will be made via this page.